Frequently Asked Questions

Images are not available to view online.

Each image has a unique reference number and password to ensure an incorrect image cannot be ordered accidentally.

Yes, don’t worry! You can still order your photos online. A late fee will automatically be added to cover postage.

Alternatively, you can post your order along with the payment and your name and address written on the reverse of the proof to the following address:

Academy Photography,
Studio One,
Lymedale Court,
Dalewood Road,
Newcastle-under-Lyme,
Staffordshire,
ST5 9QH

Please add an additional £6 to cover a search fee and postage.

Allow upto 28 days for late orders to be produced.

Our commitment to safeguarding and GDPR legislation means we do not allow telephone ordering except in special circumstances.

If you prefer not to order online please post your order directly to us.

You can simply log in to your account and purchase additional products online, making the process quick and easy.

Alternatively, the original proof would have been returned along with your first order. To place another order manually, block out any ticks, crosses, or quantities that may already be marked and clearly state your new requirements.

Please write your name and address on the reverse of the proof and add £4.00 to cover postage.

Family packs contain a single image. If you are spoilt for choice and can't decide which image you prefer, please call our office with an idea of the quantity and sizes you would like and we will be able to help you.

Your orders may have been packed together. Please open your pack and check.

It may take a little longer for the family group photos to filter from the school admin office into the classroom. The family pack will usually go into the oldest childs class, but please check with all of your childrens classes.

The cost of an image, whether on a USB stick or via digital download, reflects much more than just the cost of the medium. A great deal of skill, along with expensive specialist equipment, is used to create the perfect image. Our company makes a significant investment in this process. When purchasing a USB stick, the buyer is not just paying for the material; they are acquiring a professional image that can be reproduced as many times as they wish. Similarly, digital downloads offer the same high-quality professional image, which can be accessed and used in a variety of ways. The image itself is the item of value being sold, not just the USB stick or download.

We offer an editing service upon request. If our Artwork Team can accommodate your changes, a fee may apply.

Pricing varies based on the complexity of the edits. For more information, please call us at 01782 566100 - our customer service team will be happy to assist you.

If you have any questions, please do not hesitate to contact us.

Contact us