FAQ

Questions Please...

If you have a question that is not answered here, please don't hesitate to contact us.
Frequently Asked Questions

Late Orders

I've Missed the Deadline... Can I Still Order?

Yes, dont worry. Post your order along with the payment and your name and address written on the reverse of the proof to the following address.

Academy Photography Ltd
Studio 1
Lymedale court
Dalewood Road
Newcastle-under-Lyme
Staffordshire
ST5 9QH

Please add an additional £5 to cover a search fee and postage.
Allow upto 28 days for late orders to be produced.

How do I Place Another Order?

The original proof would have been returned along with your first order. Block out any ticks, crosses or quantities that may already be marked and clearly state your new requirements.
Please write your name and address on the reverse of the proof and add £2.50 to cover postage.

Can I Mix the Family Packs?

Family packs contain a single image. If you are spoilt for choice and can't decide which image you prefer, please call our office with an idea of the quantity and sizes you would like and we will be able to help you.

I Ordered Photos From Multiple Proofs but Have Only Received One Pack

Your orders may have been packed together. Please open your pack and check.

I Have Received my Childrens Individual Photos but not the Family Group.

It may take a little longer for the family group photos to filter from the school admin office into the classroom. The family pack will usually go into the oldest childs class, but please check with all of your childrens classes.

CD Pricing

How is the Cost of an Image on CD Structured?

The cost of the Image CD is not simply the material cost of a CD. A great deal of skill together with expensive specialist equipment is used to create the perfect image. A massive investment is made by our company. Once a CD is purchased the owner of the CD can reproduce the image in any way and as many times as they wish. This professional image is the item of value being sold and not just the CD.

Content

I've Missed the Deadline... Can I Still Order?

How do I Place Another Order?

Can I Mix the Family Packs?

I Ordered Photos From Multiple Proofs but Have Only Received One Pack

I Have Received my Childrens Individual Photos but not the Family Group.

How is the Cost of an Image on CD Structured?